Frequently Asked Questions

Orders

1. How can I track my order?

Once your order is shipped, you will receive a tracking number via email and whatsapp. You can use this number to track your order on our website or the carrier’s website.

2. How long will it take for my order to arrive?

Orders usually take 4-5 days to arrive once shipped.

3. I received a referral code. How do I redeem it?

Sweet! Use it during checkout. Type it into the coupon box when you’re on the billing page.

4. Do you ship internationally?

Currently, we only offer shipping within PAN India. We do not ship internationally. We apologize for any inconvenience this may cause.

Product Related

5. I have a medical condition. How do I know if I can take the supplements or not?

If you have a serious condition or take medication, we recommend that you speak to a healthcare professional before ordering our supplements.

6. Are there any side effects of taking any of your supplements?

Our products are designed to be safe when taken according to the exact guidelines stated on the label. If you have a pre-existing medical condition, please consult a healthcare professional before taking any supplements.

7. Do your supplements contain allergens?

We clearly label any potential allergens on our product packaging and descriptions. If you have specific allergies, please check the ingredient list or contact our customer service.

8. How should I take your supplements?

Each product comes with detailed instructions on dosage and usage. Follow the guidelines provided on the label or consult your healthcare provider.

Returns and Refunds

9. What is your return policy?

We offer a 5-day money-back guarantee on all our products. If you are not satisfied with your purchase, please contact our customer service to initiate a return.

10. How do I return a product?

To return a product, please contact our customer service team or email us at info@zinagavita.com with your order details. We will provide instructions for returning the item.

11. When will I receive my refund?

Refunds are processed within 5-6 business days of receiving the returned product.